Privacy Policy
Emily's Property Reports ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes what information we collect, how we use it, and your rights under the Colorado Privacy Act (CPA) and applicable federal law.
1. Information We Collect
When you use our website or place an order, we may collect:
- Contact information: name, email address, phone number
- Property information: property address, county account number, assessed value, property characteristics you provide
- Payment information: processed by Stripe — we do not store card numbers on our servers
- Photos: any images you voluntarily upload to support your report
- Usage data: pages visited, browser type, IP address, referral source (via cookies and analytics tools)
2. How We Use Your Information
We use the information we collect to:
- Prepare and deliver your property tax appeal report
- Process your payment via Stripe
- Communicate with you about your order
- Improve our website and service
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Cookies and Tracking
Our website uses cookies and similar tracking technologies, including the Meta (Facebook) Pixel for advertising measurement. You can opt out of Meta's tracking via Facebook's ad settings. You may also use your browser settings to disable cookies, though this may affect site functionality.
4. Third-Party Services
We use the following third-party services that may receive your data:
- Stripe: payment processing — Stripe Privacy Policy
- Meta (Facebook): advertising pixel — Meta Privacy Policy
- Google Drive: secure storage of order documents
- Vercel: website hosting
5. Data Retention
We retain your order information for a minimum of 3 years for tax and business record purposes. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us.
6. Your Rights (Colorado Privacy Act)
As a Colorado resident, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Delete your personal data (subject to legal requirements)
- Opt out of targeted advertising
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, email us at [email protected]. We will respond within 45 days.
7. Security
We use industry-standard security measures to protect your information. Payment data is handled exclusively by Stripe, which is PCI-DSS compliant. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date. Continued use of our service after changes constitutes acceptance.
10. Contact
Questions about this Privacy Policy? Contact us at [email protected].